home Home chevron_right Cancellation & Modification Policy

Cancellation & Modification Policy – Allovish.com

Last updated: November 25, 2025

At Allovish.com, we understand that circumstances may change after you place an order.
This policy explains how and when you can request an order cancellation or modification, what limitations apply once an order enters fulfillment, and how refunds or fees are handled.

1. Cancellation & Modification Timeframe

You may request to cancel or modify your order within 12 hours from the time the order is placed.
All requests must be submitted before the order enters production, packaging, or shipping.
Once an order has moved into fulfillment or has been shipped, no cancellations or modifications are possible.

📌 This policy helps us maintain fast and accurate order processing for all customers.

2. How to Request a Cancellation or Modification

To request a cancellation or change, please contact our support team as soon as possible and include:

Your order number
The specific change or cancellation request

Contact Information:

📧 Email: [email protected]
📞 Phone: +1 (313) 261-5433
📍 Address: 3760 GA Highway 204, Ellabell, GA 31308-6707, United States

Our team will review your request and confirm whether your order is still eligible based on its current fulfillment status.

3. Orders That Have Entered Fulfillment or Shipping

Once your order has been processed, packed, or shipped, we are unable to:

Cancel the order.
Modify product details (size, color, quantity, or style).
Change the shipping address or recipient information.

⚠️ If your order has already shipped, please wait until it is delivered and then refer to our Returns Policy for return or exchange options, if applicable.

4. Fees & Refunds

Free Cancellations

Orders canceled within the 12-hour window are eligible for a full refund, with no additional charges.

After Processing (Before Shipment)

If a cancellation request is submitted after the order enters processing but before shipment, a restocking or processing fee may apply, depending on the order status.

Shipping Fees

Shipping costs are non-refundable once an order has shipped, except in cases where the item is defective/damaged or we made an error in fulfillment.

5. Common Modification Scenarios

Shipping Address Changes

Address updates are allowed only within the initial 12-hour window.
After this timeframe, address changes cannot be made for security and delivery accuracy reasons.

Product Changes (Size, Color, Style)

Item changes are permitted only within 12 hours of purchase.
If the order has already entered processing, the recommended solution is to cancel the order (if eligible) and place a new one with the correct details.

6. Customer Support

Our support team is available to assist with cancellation or modification requests during business hours:

email Email: [email protected]

phone Phone: +1 (313) 261-5433

location_on Address: 3760 GA Highway 204, Ellabell, GA 31308-6707, United States

access_time Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Our Commitment:
At Allovish, we are committed to transparency, efficiency, and customer satisfaction. From placing your order to receiving your package, our policies are designed to keep your experience clear, secure, and worry-free.