Cancellation & Modification Policy
Last Updated: November 24, 2025
Change of Plans? We’ve Got You Covered
At FamilyHavenDecor, we value both clarity and flexibility. If you need to adjust or cancel your order, we offer a 12-hour window from the time of purchase to make changes — at no additional cost.
How to Request a Change or Cancellation
To initiate a request, please:
- Email [email protected] within 12 hours of placing your order, or
- Submit a request via our Contact Us page.
Note: Approved cancellations will receive a full refund via PayPal.
Double-Check Your Shipping Details
Before completing checkout, ensure your shipping address is accurate and complete.
- Once your order enters production, we’re unable to modify addresses.
- If an item is returned due to an invalid address, additional shipping fees may apply to reship.
Why This Policy Exists
At FamilyHavenDecor, speed and reliability are at the heart of our shipping process. The moment your payment is confirmed, our system transmits your order directly to our fulfillment partners:
- Label printing and packaging begin almost instantly.
- Even if your package hasn’t been scanned by the carrier yet, it’s already in the fast-track fulfillment process.
- Our logistics partners handle thousands of orders daily, making it impractical to locate and change individual packages once queued.
Need Assistance?
Our friendly support team is here to help.
📧 Email: [email protected]
📞 Phone: +1 (260) 310-9356
🏠 Address: 4961 Coventry Pkwy, Fort Wayne, IN 46804, United States
🕘 Support Hours: Monday–Friday, 9:00 AM – 6:30 PM EST