Shipping Policy – Allovish.com

Order Processing

• Processing Days: Monday through Friday (excluding U.S. federal holidays).
• Business Hours: 9:00 AM – 6:30 PM (Eastern Standard Time – EST, GMT-07:00).
• Order Cut-Off Time: 5:00 PM MST. Orders submitted before 5:00 PM EST on a business day are typically processed the same day.
• Orders placed after 5:00 PM EST, on weekends, or on holidays will be processed on the next business day.
• After checkout, you will receive an order confirmation email containing your order details. Please keep this email for your records.

📌 During peak shopping periods (such as Black Friday, Cyber Monday, or the Christmas season), processing times may be slightly extended due to increased order volume.

Holiday Processing Schedule

Our fulfillment operations are closed on the following U.S. federal holidays:

• New Year’s Day (January 1)
• Presidents’ Day (February 17)
• Memorial Day (May 26)
• Independence Day (July 4)
• Labor Day (September 1)
• Thanksgiving Day (November 27)
• Christmas Day (December 25)

Orders placed on these dates will be processed on the next available business day.

Shipping Methods, Rates & Timeframes

We currently offer Flat Rate Standard Shipping. All shipments are handled by reliable, trackable carriers, including USPS, DHL, EMS, and other trusted local postal services depending on the delivery location.

Please Note:

• Delivery delays may occur due to weather conditions, holidays, carrier delays, customs checks, or high-volume sales periods.
• Orders containing multiple items may ship separately if fulfilled from different locations. In such cases, separate tracking numbers will be provided.
• While Allovish does not control carrier delays, our support team is happy to assist with tracking and delivery inquiries.

⚠️ Shipping fees are non-refundable once an order has been shipped.

Shipping Availability & Restrictions

At this time, Allovish ships only within the contiguous United States (48 states). We do not ship to:

• Alaska & Hawaii
• Puerto Rico, Guam, U.S. Virgin Islands
• APO / FPO / DPO military addresses
• International destinations

📌 Orders placed with restricted addresses will be canceled and refunded automatically.

Address Accuracy & Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. Allovish is not responsible for:

• Deliveries sent to incorrect or incomplete addresses.
• Packages lost due to address forwarding or redirection requests.
• Orders returned or discarded because of address errors.

📌 If an order is returned due to incorrect address information, additional reshipping fees may apply.

Order Tracking

• Once your order ships, a tracking number will be sent to your email address.
• Tracking details may take 1–2 business days to appear in the carrier’s system after shipment.
• You can use the tracking link to monitor your package until delivery.
• If you do not receive a tracking email, please check your spam/junk folder or contact our support team.

Lost, Delayed, or Damaged Shipments

If your order is marked “Delivered” but not received:

• Check with neighbors, household members, or your local post office.
• If the package is still missing, contact our support team so we can assist with a carrier inquiry.

If your order arrives damaged:

• Contact us within 48 hours of delivery.
• Provide clear photos of: The shipping packaging AND The damaged product(s).

Our team will review the case and offer a replacement or refund when appropriate.