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Returns Policy

Last Updated: November 24, 2025

At FamilyHavenDecor, we’re committed to making your shopping experience easy and worry-free. Please review our updated return and cancellation guidelines below.

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When Can I Return?

You can request a return for eligible items within 30 days of receiving your order.

That’s a full month to decide if your item isn’t quite right.

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What’s Returnable?

We accept returns on non-sale items if they meet the following conditions:

  • Item is unworn, unwashed, and unused.
  • Tags are still attached.
  • Return is initiated within 30 days of delivery.
  • You provide a sales receipt or confirmation email.
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How to Request a Return

Contact our support team through the Contact Us page or email us directly at [email protected].

To speed up the process, please include:

  • Your full name & Order number.
  • A brief description of the issue.
  • Photos (if the item is damaged or incorrect).
  • Whether you’d prefer a replacement or a refund.

⚠️ Important: We cannot accept responsibility for errors made during ordering — such as typos, custom image issues, or wrong selections. Please review your order carefully before checkout.

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Return Shipping Policy

  • Free Return Shipping: If your product was defective or incorrect upon arrival — return cost is $0.00.
  • Customer-Paid Shipping: For all other returns (e.g., preference-based), the customer is responsible for return shipping.
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Return Instructions

Once you’ve received a Return Authorization, please follow these steps:

  • Prepare the package: Include a copy of your purchase confirmation email.
  • Ship it back: Use any reliable courier or your local post office. Don’t forget to email us the tracking number.
  • Wait for confirmation: Once inspected, we’ll email you. Refunds are issued via PayPal within 10 business days after approval.
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Non-Returnable Items

We cannot accept returns for:

  • Sale or clearance items.
  • Customized or personalized products.
  • Gift cards.

Not sure if your item qualifies? Contact us first — we’re always here to help!

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Need Assistance?

We’re happy to help with any questions, concerns, or wardrobe emergencies:

📧 Email: [email protected]

📞 Phone: +1 (260) 310-9356

🏠 Address: 4961 Coventry Pkwy, Fort Wayne, IN 46804, United States

🕘 Support Hours: Monday–Friday, 9:00 AM – 6:30 PM EST

FamilyHavenDecor – Style You’ll Love. Service You Can Trust.