Returns Policy
Last Updated: November 24, 2025
At FamilyHavenDecor, we’re committed to making your shopping experience easy and worry-free. Please review our updated return and cancellation guidelines below.
When Can I Return?
You can request a return for eligible items within 30 days of receiving your order.
That’s a full month to decide if your item isn’t quite right.
What’s Returnable?
We accept returns on non-sale items if they meet the following conditions:
- Item is unworn, unwashed, and unused.
- Tags are still attached.
- Return is initiated within 30 days of delivery.
- You provide a sales receipt or confirmation email.
How to Request a Return
Contact our support team through the Contact Us page or email us directly at [email protected].
To speed up the process, please include:
- Your full name & Order number.
- A brief description of the issue.
- Photos (if the item is damaged or incorrect).
- Whether you’d prefer a replacement or a refund.
⚠️ Important: We cannot accept responsibility for errors made during ordering — such as typos, custom image issues, or wrong selections. Please review your order carefully before checkout.
Return Shipping Policy
- Free Return Shipping: If your product was defective or incorrect upon arrival — return cost is $0.00.
- Customer-Paid Shipping: For all other returns (e.g., preference-based), the customer is responsible for return shipping.
Return Instructions
Once you’ve received a Return Authorization, please follow these steps:
- Prepare the package: Include a copy of your purchase confirmation email.
- Ship it back: Use any reliable courier or your local post office. Don’t forget to email us the tracking number.
- Wait for confirmation: Once inspected, we’ll email you. Refunds are issued via PayPal within 10 business days after approval.
Non-Returnable Items
We cannot accept returns for:
- Sale or clearance items.
- Customized or personalized products.
- Gift cards.
Not sure if your item qualifies? Contact us first — we’re always here to help!
Need Assistance?
We’re happy to help with any questions, concerns, or wardrobe emergencies:
📧 Email: [email protected]
📞 Phone: +1 (260) 310-9356
🏠 Address: 4961 Coventry Pkwy, Fort Wayne, IN 46804, United States
🕘 Support Hours: Monday–Friday, 9:00 AM – 6:30 PM EST
FamilyHavenDecor – Style You’ll Love. Service You Can Trust.